Frequently Asked Questions

Need a quick answer? Find the most frequently asked questions here. For more details, please review our policy pages available at the bottom of the website.

ORDERS & PAYMENTS

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Can I modify or cancel my order?

You may request a modification or cancellation within 24 hours of placing your order. Please contact us as soon as possible at contact@lafinefleur.co.

SHIPPING & TRACKING

What are the delivery times?

Order processing: 1 to 3 business days
Shipping (Transit): generally 6 to 12 business days depending on the destination
Estimated total delivery time: 7 to 15 business days

For complete details, please visit our Shipping Policy page.

How can I track my order?

A tracking number will be sent by email once your order has been shipped. You can track your package anytime through our Track My Order page.

Is shipping free?

Yes, standard shipping is currently offered at no additional cost.

RETURNS & REFUNDS

What is your return policy?

You have 14 days after receiving your order to request a return. Items must be unworn, unused, and returned in their original condition.

Please refer to our Returns Policy for complete information.

How are refunds processed?

Once the returned item has been received and inspected, approved refunds are issued through the original payment method. Processing times may vary depending on your payment provider.

PRODUCTS & SIZING

How do I choose the right size?

We recommend consulting the size guide available on each product page before placing your order. If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.

Will the color look exactly like the photos?

We strive to display our products as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, or photography.

How should I care for my garments?

Please follow the care instructions provided on the garment label. Proper care helps preserve the quality, fit, and appearance of your clothing over time.

CUSTOMER SUPPORT

How can you contact us?

Email: contact@lafinefleur.co
Website: lafinefleur.co

Our customer support team is available Monday through Friday and will respond as quickly as possible.